politique de transport

1. Order Processing & Dispatch

All orders are processed and packed within 1–3 working days (Monday–Friday, excluding public holidays) after payment confirmation. Large framed artworks require extra packaging time, which may extend dispatch by up to 2 additional working days. We use reinforced fragile packaging for framed paintings: bubble wrap, corner protectors and double-wall cardboard boxes. Unframed canvas prints are rolled in rigid mailing tubes marked FRAGILE / DO NOT BEND.

2. Delivery Times (Estimated)

  • Standard Tracked Delivery: 3–7 working days after dispatch
  • Express Signed Delivery: 1–2 working days after dispatch
  • International (EU): 5–12 working days after dispatch

Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, public holidays or customs clearance. Under applicable consumer law, we will deliver within 30 days of your order unless a separate delivery date is agreed.

3. Shipping Fees & Free Shipping

Shipping cost is calculated at checkout based on artwork size, weight, frame type and delivery zone.

  • Oversized framed paintings (longest side ≥100cm) incur an oversized parcel surcharge, shown before checkout.
  • Express delivery is optional and charged separately.

4. Tracking & Signature

All shipments include full tracking. Framed artwork will be sent on a signed-for service. You will receive a tracking number by email once your parcel is dispatched. Please provide a valid contact number for the courier. If no one is available to sign, the courier will leave a collection note at your local depot.

5. Risk, Damaged & Lost Parcels

Risk of damage or loss transfers to us until the parcel is successfully signed for by you or your nominated recipient.

  • If your artwork arrives damaged: You must notify us within 48 hours of delivery, and provide clear photos of the outer packaging, shipping label and damaged goods. We will arrange a replacement or full refund. Claims without packaging evidence cannot be accepted.
  • If the parcel is confirmed lost by the carrier: We will resend your item or issue a full refund once the carrier completes the loss investigation.
  • Minor surface scratches on the outer box that do not affect the wall art itself are not considered damage.

6. Customs, Duties & Taxes (International Orders)

For deliveries to the EU or other countries outside the UK: Import VAT, customs duties and courier clearance fees are not included in product or shipping price. These charges are the buyer’s responsibility upon arrival. We cannot predict or control customs charges or clearance delays. If the parcel is refused due to unpaid customs fees, return shipping costs will be deducted from your refund.

7. Delivery Address

Please double-check your delivery address before checkout. We cannot amend the address once the parcel has been dispatched. If the parcel is returned to us because of an incorrect address, you will be responsible for a re-delivery fee.

8. Contact

If you have questions about shipping, tracking or damaged goods, please email us at: service@wallhomedeco.com

Short Shipping Summary

Nous expédions les tableaux décoratifs muraux dans un délai de 1 à 3 jours ouvrables. Livraison standard avec suivi : 3 à 7 jours ouvrables ; service de livraison express avec signature au destinataire. Tous les tableaux encadrés sont soigneusement emballés comme des articles fragiles. En cas de dommage, veuillez nous envoyer une photo et nous vous en informerons dans les 48 heures. Les acheteurs internationaux doivent assumer eux-mêmes les droits d'importation locaux ainsi que la TVA.